FAQs | Goroostr
Where are you located?

We are located in beautiful Huntingdon Valley, PA.

What types of Macbook Pro's do you accept?

We only buy Macbooks that are model year 2009 and newer.

When does my offer expire?

You must ship your item to us within ten(10) business days from the time of your offer for your offer to be valid. If we receive your item past that time period, your quote might be adjusted at our discretion.

What if my device is different from what I selected, or if I wasn't sure?

When we receive your item we check the condition against what was quoted. If it does not match, we will either call or email you to give you a revised quote. We are honest and fair, and will do our best to work with you. If we can not agree on the price we will send the device back to you at our expense.

How long will it take for me to get paid?

Within 24-48 hours of receiving your item your payment will be sent. When we receive your item we will verify its condition and contents, make sure it matches what you selected, and then pay you by PayPal or check ( whichever you select at time of quote).

What happens if my package gets damaged in shipping?

All packages, shipped with provided FedEx label, are fully insured for the full quoted amount. As long as it's well packaged, it's covered.

What do you do with my Hard Drive?

We use industry standards to format every hard drive we receive. Your hard drive will not only be formatted but overwritten. It is your job to back up any files you still want.

Will you buy my device if I live outside the United States?

Sorry, we currently only accept items from U.S. residents only. We may extend purchases to other places in the near future.

What happens to my device?

We will either part out the working parts, refurbish it, or wholesale it. It will be reused!

Can you send me a box and label for shipping?

Because of the time and resources involved we do not provide a box but a pre-paid FedEx shipping label will be emailed to you upon completion of a transaction.

Do you buy MacBooks with foreign keyboards?

It depends. Please contact us to discuss whether or not we purchase a MacBook with your specific foreign keyboard and how it may affect the price.

Why do you ask for my serial number?

The reason we ask for your serial number is two-fold: First, it helps us quickly identify what model your selling and gather the relevant information and second it helps prevent mis-identifying your device.

Does an engraving affect the value of my iPad?

An engraving does affect value, but the exact amount depends on your iPad model. Please reach out to us if your iPad is engraved so we can determine what the price difference would be.

How old do I have to be to sell you my stuff?

You must be 18 years of age or older.

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